Commercial Technology Manager

MissionHires is seeking a Commercial Technology Manager to own the strategy, roadmap, governance, and lifecycle of a commercial application portfolio. This leadership role will oversee Salesforce CRM, e-commerce, CPQ, order automation, and related platforms that support the end-to-end B2B customer lifecycle. The ideal candidate brings strong commercial technology ownership in a manufacturing or industrial environment, experience integrating commercial applications with ERP systems, and the ability to lead a small team while partnering closely with business and technology stakeholders.

• Own the strategy, roadmap, governance, and lifecycle management of the commercial application portfolio.
• Lead Salesforce CRM, e-commerce, CPQ, order automation, and related commercial technology platforms.
• Partner with Sales, Marketing, Operations, Finance, and IT to identify technology gaps, define priorities, and deliver business value.
• Lead platform enhancements, integrations, new capability launches, and application consolidation initiatives.
• Own integrations between commercial applications, ERP systems, and other enterprise platforms.
• Identify, evaluate, and prioritize AI opportunities across the commercial technology stack.
• Manage technology vendors, contracts, service-level agreements, costs, and platform performance.
• Lead, coach, and develop the commercial technology team, initially consisting of one to two direct reports.
• Establish strong business relationships and ensure commercial technology solutions support the quote-to-cash process and full customer lifecycle.

• 5+ years of experience leading commercial applications or commercial technology in a B2B manufacturing or industrial environment.
• Experience directly managing and developing team members, including performance reviews, coaching, conflict mediation, and difficult performance situations.
• Strong ownership experience across CRM platforms, with a solid understanding of quote-to-cash processes and the end-to-end commercial customer lifecycle.
• Hands-on or strategic leadership experience with Salesforce CRM, e-commerce platforms, and CPQ products.
• Experience integrating commercial applications with ERP systems such as SAP, Oracle, or comparable enterprise platforms.
• Demonstrated ability to partner effectively with Sales, Marketing, Operations, Finance, IT, external vendors, and cross-functional business teams.
• Experience managing technology roadmaps, platform governance, vendors, budgets, contracts, and service levels.
• Ability to work primarily Eastern Time hours; candidates must be able to work at least Central Time business hours.
• Salesforce certifications or deeper Salesforce platform expertise are preferred.
• Experience applying AI, customer data platforms, personalization, or advanced analytics within commercial applications is preferred.
• Experience with Agile or Scrum technology delivery practices is preferred.
• Experience with integration or iPaaS tools such as MuleSoft, Boomi, Azure Integration Services, or similar platforms is preferred.
• Experience with product information management and marketing technology platforms is preferred.

• Competitive annual base salary of $160,000 to $180,000.
• Remote, nationwide work arrangement.
• Opportunity to lead the commercial technology strategy and build a growing team.
• High-impact partnership with commercial and operational leaders across the organization.

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